Frequently Asked Questions
Do I need Canva Pro to use the Tailored Travel Guides?
No, you don't need Canva Pro to use our Tailored Travel Guides. However, please note that some images included in the guides may require a Canva Pro subscription to access. If you encounter any blocked images, you can easily replace them with free alternatives available in Canva's free library, Pixaby, Unsplash, Pexels, or upload your own images.
Can both US and Canadian travel agents use the Tailored Travel Guides?
Yes! The Tailored Travel Guides can be used by both US and Canadian travel agents. Most of the content is applicable internationally. However, please be aware that the passport and visa information sections are written specifically for US travelers. Canadian agents will need to edit and update these sections with information relevant to Canadian travelers and requirements.
What is your refund policy?
All sales are final. Due to the digital nature of our products, we do not offer refunds, exchanges, or returns under any circumstances. Please review product descriptions carefully before purchasing.
Can I share the digital products with other travel agents or resell them?
No. Our digital products are licensed for your individual business use only. You may not:
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Share them with other travel agents or advisors
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Resell or redistribute the products
You are welcome to use these products with your own clients as part of your professional travel services.
Can I share the products with my assistant?
Yes, we understand that many travel advisors have assistants who help with their business operations. You may share our digital products with your assistant for use within your business. However, it is strictly prohibited to share these products with other agents or travel advisors.
How can I use these digital products in my business?
You may use our digital products:
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In your own travel business operations
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With your clients as part of your professional services
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Customize and modify them to fit your business needs
Can I modify or customize the products?
Yes! You're encouraged to customize and modify the products to match your brand and meet your specific business needs. This includes changing colors, fonts, adding your logo, and editing content to reflect your services.
What file formats do you provide?
Our digital products are provided in editable formats such as Canva templates and Google Docs that allow for easy customization and professional use.
What if I have trouble accessing my purchase?
If you experience any technical difficulties accessing your digital products after purchase, please contact us with your order information and we'll help resolve the issue promptly. Email: hello@thetravelinagents.com
Do you provide updates to the products?
While we strive to keep our products current, we cannot guarantee regular updates. However, if there are major updates such as entry requirement changes, we will do our best to make the necessary changes and send out new links to customers who have purchased our products. It remains your responsibility to verify that all information is accurate and up-to-date before using it with clients or in your marketing materials.